Nearshore Connect is a group of seasoned customer experience experts with a love for the LATAM nearshore region.
Our CX expertise and connection to LATAM has evolved into the creation of Nearshore Connect where we bring technology and nearshore expansion together to ultimately take your Call Center’s operational capabilities and customer satisfaction to higher levels, at record times and optimized costs.
We are a Utah based company, with conveniently established operations in Colombia and Costa Rica, possessing a unique understanding of both US and LATAM cultures, business environments, and our extensive CX and BPO experience.
– The Innovation Capital of LATAM
World Competitive Rates Nearshore
Time zone same as US (ET)
Easy to travel
Very customer centric culture
Cultural alignment with US
Bilingual labor pool (Spanish/English)
Adolfo Bonilla-Vargas, Managing Partner
With 24 years of experience in the IT Service Management and Customer Care Industry, Adolfo Bonilla has successfully built and managed operations in Central America and the United States, for both captive and outsourcing companies, with project construction budgets over USD$2,000,000.00 and up to 500 seats centers.
He holds a master's degree on International Businesses from the Universidad Internacional de Las Americas in San Jose, Costa Rica and is a certified ITIL Manager on Service Management. In his professional life, Mr. Bonilla has had the privilege of working for very renowned companies like Procter & Gamble, HP and Amazon, and BPO challengers like CSS Corp.
Jeff Preece, Managing Partner, Sales and Marketing
Jeff has over two decades in the customer experience industry. He has worked with tech giants such as Apple, Dell, and Microsoft as well as other vertical industries - retail, hospitality, travel, and healthcare. He is extremely passionate about current digital transformation opportunities as well as the human connections that create exceptional interactions. He has helped many companies leverage the benefits of nearshore locations.
He is fluent in the Spanish language and has a deep love of Latin America.