January 24, 2020

A Unicorn’s Quest: Talent Acquisition challenges in today’s Nearshore Call Center environments

I would like to share with you a story. It was January 2017 when we enthusiastically prepared a recruitment campaign for a new client, out of a nearshore delivery center.
January 24, 2020

Recruitment and Retention in the Customer Care Industry A Series of Four Short Articles by Adolfo Bonilla for NearshoreConnect

When I graduated from college with a business degree, my plan was to make a career in the financial services and banking industry. As a student, I had entry level jobs at two different banks in their treasury departments and it seemed to me like that was the ideal path to follow.
January 24, 2020

Lipstick on a Pig: A Contact Center Job is what it is

Last year, a very interesting book fell in my hands. It is called ‘Lipstick on a Pig’ by Victoria C. Clarke. I really enjoyed it, and while the book has nothing to do with Customer Care or Call Centers, I could not but think about those moments in my own career in which there was simply no way to spin a bad situation around, and the only smart thing to do was to be straight forward, own it, and resolve it.

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