September 3, 2020

Nearshore Connect (NSC) and TELEMED

NEARSHORE CONNECT (NSC) AND TELEMED Nearshore Connect (NSC) and TELEMED, a Medellin, Colombia company with more than sixteen years providing high quality call center solutions to […]
September 2, 2020

Medellin, Colombia: The new hot destination for nearshore customer care solutions

MEDELLIN, COLOMBIA: THE NEW HOT DESTINATION FOR NEARSHORE CUSTOMER CARE SOLUTIONS How we ended up selecting this vibrant modern Colombian city to host our Call Center […]
September 2, 2020

Medellin: A city I would happily call home

MEDELLIN: A CITY I WOULD HAPPILY CALLHOME By Jeff Preece Nearshore Connect LLC August, 2020 I am taking you to Colombia,” I said to my wife. […]
January 24, 2020

A Unicorn’s Quest: Talent Acquisition challenges in today’s Nearshore Call Center environments

I would like to share with you a story. It was January 2017 when we enthusiastically prepared a recruitment campaign for a new client, out of a nearshore delivery center.
January 24, 2020

Recruitment and Retention in the Customer Care Industry A Series of Four Short Articles by Adolfo Bonilla for NearshoreConnect

When I graduated from college with a business degree, my plan was to make a career in the financial services and banking industry. As a student, I had entry level jobs at two different banks in their treasury departments and it seemed to me like that was the ideal path to follow.
January 24, 2020

Lipstick on a Pig: A Contact Center Job is what it is

Last year, a very interesting book fell in my hands. It is called ‘Lipstick on a Pig’ by Victoria C. Clarke. I really enjoyed it, and while the book has nothing to do with Customer Care or Call Centers, I could not but think about those moments in my own career in which there was simply no way to spin a bad situation around, and the only smart thing to do was to be straight forward, own it, and resolve it.
June 12, 2019

The fantastic four in Nearshore Customer Care locations

Our success in today’s customer care world is defined by our ability to give our clients products or services that once purchased...

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