Nearshore Connect (NSC) and TELEMED, a Medellin, Colombia company with more than sixteen years providing high quality call center solutions to clients from a diverse range of industries nationally and abroad, have signed a Partnership and Collaboration agreement to jointly offer their BPO solutions to American and Canadian companies looking to enhance their customer care and tech support capabilities at this exciting and vibrant South American city.
“NSC is based in Salt Lake City, and from here we cater to many small and mid-size companies that may see a benefit to their cost structure, risk management and business continuity strategies in our value proposition. Our model in association with TELEMED is unique and allows our clients to taste the waters through a proof of concept before having to make huge investments and long-term commitments” (Jeff Preece, NSC Managing Partner, Sales & Marketing)
“As we were assessing the countries and cities in the region to decide where to establish our contact center, we fell in love with Medellin. And then, thanks to the vision and advice from our legal counselor in Colombia, Lic. Juliana Velazquez, we met Rodrigo and TELEMED and quickly realized that instead of building up a new facility, our organizations had a lot of symbiotic and complementary features that made a lot of sense to put to work together in building world class solutions for our clients” (Adolfo Bonilla, NSC Managing Partner, Operations Delivery & Strategy)
“After years of providing high quality services to clients from different industries in Colombia, the time was right to venture into a wider scope of business. We knew that the best way to achieve this was through a partnership with a company that shared our same core values and had access to clients in the US market. After meetings and assessing different potential interested partners we met with Adolfo and Jeff from NSC and decided that they were the right fit for us. We share the same values, vision and passion, to become the NSC/TELEMED tandem” (Rodrigo Londono. Site Director and General Manager, TELEMED)